IVR allows customers to interact with a companies database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. a3-IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. a3-IVR can be used to control almost any function where the interface can be broken down into a series of simple interactions. a3-IVR systems deployed in the network are sized to handle large call volumes.
1. Seamless integration with any third-party components
2. Reduced wait time
3. Real time and updated information
4. Ease of operations scale-up