Online Reservation Systems
(for services, venues or products)
We can provide online reservation systems for both appointment reservations (e.g. for hair salons or doctors or dentists) and for hotel and event reservations as well.
Both types of systems use a calendar to assign and manage availabilities.
Special details can also be specified and searched such as the type of services requested (for appointment reservations) of the type of room or other characteristics (for hotel or event reservations).
Other types of reservation systems may also be customized as well.
SMS Text Interfacing
(receive queries and automated replies or notifications)
Owners can receive SMS texts in a great variety of circumstances to let them know what is happening on their website.
Their customers can receive SMS texts to let them know when things have occurred that might be of interest to them (e.g. an Estate Agent might have just published a new property – the website can automatically notify customers who have requested information on certain types of matches).
The website can receive SMS texts as well and process them like any other query – perhaps sending a reply with the information requested or updating some of the databases with information from the received text.
Many people have “Call Me Now” buttons on their websites for their customers. An SMS text is sent immediately to the designated sales person or owner and an immediate follow-up call can be made to the customer.
Estate Agent Management Systems
(from detailed searching to automated match SMS texts)
When (and how) do your clients learn of new listings? How can you accelerate that process? Can an SMS text be automatically sent when a match occurs?
Which criteria are essential to them? Which criteria are desirable to them? Can you quickly deliver what they are looking for right now?
Often a sale is closed before most competitors know of the opportunity.
Make sure your website keeps you ahead at all times.
You should be able to easily create and manage listings, enter descriptions and post photographs. You should also be able to enter a variety of criterion that your clients use to search and discover exactly what they are looking for.
(accept credit-card payments online)
Often business is best conducted at the moment that your customer wishes to make a purchase. This might not be during business hours.
Often your customer has made a choice and does not wish to spend additional time with details. Many of your customers anticipate that business can be concluded with a credit-card transaction on line.
Let us help you establish a merchant account and conduct credit-card transactions (there are many other alternatives even if you do not qualify for a merchant account).
High Volume Membership Sites
(with large-scale sophisticated pattern matching)
High Volume Membership Sites need special consideration.
Members and Customers do not appreciate waiting for several seconds when they request information or select an action.
Large or complex data-driven systems need the real-time performance that only comes from customized “high-octane” designs using the latest b-tree technologies and cacheing systems tuned to your specific databases.
Was that complex? Well that is what website “engineering” is all about. We work that way so that your customers can rest assured! Â
Event Ticketing Systems
(with or without assigned seating or allocations) Feature Description
Ticketing Systems can be used in a great variety of industries
Attendees can review and select dates and venues and then either reserve or purchase entrance or seating online.
Ticket sales may be limited to a general count or tickets may correspond to assigned seating with potentially different pricing for different seats or general areas. Â
(update your site (without cost) whenever you wish)
Often without argument, the most commonly requested element of any website that we create is the ability for your clients to make additional changes easily without complex tools (and without incurring additional cost).
The term Content Management is an often misused (or misunderstood at best)!
We provide content management in a great variety of ways from simple text and graphic image changes to screen layout changes and even the addition of new links on navbars referencing new pages.
All of our websites allow client to create new data such as product classifications and listings and to customize descriptions and even the emails that their website generates for their customers.
We believe that websites should allow the client to manage and direct the process and experience that their customers have on their website.
Context Sensitive Advertising
(customers have individual interests)
Context Sensitive Advertising is useful in a great variety of ways.
Your website should be gathering demographic and purchasing information each and every day for you.
Your customers will appreciate seeing the products and services that are most relevant to their needs and interests.
Some websites charge for advertising space and by displaying ads strategically and limited by customer interest the website owner can often take on more advertisements.
Detailed Visitor (and Staff) Tracking
(with keystrokes and timestamps)
It is essential for businesses to know what their website visitors are experiencing on their website.
What did they click on and what did they NOT click on? How much time did they spend on each page? Which pages did they NOT visit?
Did they review pricing more than once before they left? Did you or your sales staff have a chance to contact them before they moved on to competitive sites?
Which pages are working FOR you and Which pages are working AGAINST you? You need to know!
CV Processing and Matching Systems
(increase automation within your office)
CVs (and other documents) should be (automatically) scanned for relevant content and be made available to all of your other applications.
This should include filtering and matching and should allow multiple levels of priority notification.
Your visitors should not be asked to submit documentation more than once! If their name and address is on their CV then do not ask for it again (or at least initialize the data fields accordingly!
Since searching is already required for your website why not manage your company clients on line as well?!
This way you can research opportunities and matches from anywhere and manage new potential matches with ease.
Website Feature Services
Forums and Discussion Groups
(freeform or moderated)
In many cases your customers are like a community. They need to share ideas openly and to make recommendations and you need to know what they are saying.
Perhaps your website has been designed to support a community. People need to be able to create new forums or discussion groups express their views, and support each other.
The internet is a great place to do this but unfortunately moderation is often required.
Support discussion groups but do so responsibly. we can help.
(publish, distribute, archive and search)
Many clients publish periodic information that is essential to their customers.
A website is an excellent place to present this information.
Clients must be able to edit their newsletter either online or offline with one or more simple templates that support both text and graphic images.
It is also important for their customers to be able to review, archive and search the content of previous newsletters.
A newsletter or document that is available for a short time and then disappears is of little benefit to anyone on the internet today.
Inventory Management Systems
(to assist customer online ordering)
Most of the companies that sell products online would strongly benefit from an inventory management system.
What happens when products run out? In a store, the product is simply no longer displayed. On the internet, customers not only continue to see products that are no longer in stock pay for them in advance by credit card!
Perhaps some products have longer lead times than others or perhaps some are kept in stock in limited number.
Inventory Management tools are also helpful in managing orders and in tracking what is in stock and when additional purchases should be made.
Online Project Management Systems
(track projects and deadlines)
Time Management is important !
Publishing project schedules and allowing contributors to enter new information as it arises in real-time is essential to insure that schedules are accurate and are of use to your organization.
Real-Time data is essential and required if you are to be able to adjust resources to meet committed schedules.
Make sure that all contributors can easily and readily add information to the current project status.
Online Sales Management Tools
(call tracking and other sales tools)
Online Sales Management Tools allow centralized control of your Sales organization and also allow your Sales team to work from anywhere in the world.
Sales tools developed by us include client database tracking by dates and next action, sales call tracking (and duration timing), and full contact list support.
Manage your customers so that they feel they are at the top of your list each and every day!
Extensive report data is of course available for administrators.
Automated Email Management
(send prewritten emails at the touch of a button)
How often have you written that email – or cut and paste it into a reply?
Automate that process with a database for your clients that allows you to reply appropriately and personably to each and every email at the press of a button.
Select a group of clients and select a customized email. It is as simple as that!
Have periodic emails (daily, weekly, monthly etc.) automatically sent based upon time and status to your own distribution lists.
Make sure that your customers feel cared for!
Accessibility and Multilingual Content
(support all audiences on the internet)
Are you ready for the new year? New standards were established this year to insure that visually or audibly impaired individuals are able to use the internet.
Do you know what they are?
Automated and public tools are available to see if your website currently meets these standards!
If you are not sure if you are compliant then – well – you probably are not!
If you have a need for multilingual content then we can help create any number of parallel text streams without the need for separate pages.
Make sure that your website reaches the largest possible audience.
(for internal or external communications)
While email is often a great way to communicate it has its disadvantages.
Your communications may need to be automatically saved, archived (or published) for later consideration or review.
Or perhaps correspondence needs to be targeted to multiple individuals within each department (through auto-routing or transparently through bcc).
Make sure that communications go exactly where they should go (and that they do not go where they should not).
Online Games and Quizzes
(such as Scrabble or Hearts – keep them coming back)
Online Games and Quizzes are often required in websites that target certain “communities” of individuals.
From Scrabble to Hearts – multi-user games and quizzes have been shown to accelerate membership rates and increase active member retention.
Games are fun for everyone – and quizzes are as well. Make sure that your clients can change quiz content regularly and easily!
People talk about websites that are fun and this brings even more new members to the site.
Business And Private Chat
(freeform or recorded minutes)
Online Chat can be used in a variety of ways in business. Often one-on-one chat is one part of a complete customer service package.
Other companies use chat to hold meetings on the internet as an alternative to video-conferencing or tele-conferencing.
Chat meetings are often preferred as it is an excellent way to insure that accurate minutes are recorded and published.